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Patient Service Coordinator

Location: Boston, Massachusetts

Date Posted: 29 Nov, 2022


RESPONSIBILITIES:
1. ADMINISTRATIVE RESPONSIBILITIES
a. Places and accepts telephone calls, maintains list of calls to be placed/returned and initiates these calls as appropriate; ensures that telephone calls are returned in a timely manner.
b. Ensures that all contact and distribution lists are updated.
c. Maintains calendar, including scheduling of meetings and appointments.
d. Assists team members with the program’s community outreach work
e. Coordinates meetings, luncheons, lectures, conferences, etc. including scheduling, preparing agenda, distributing reminders, and arranging for refreshments, conference room, and transportation as needed.
f. Arranges for outside visitors, medical preceptorships, etc. as requested.
g. Arranges for travel including arranging airline, accommodations, and ground transportation reservations; prepares travel expense reports/reimbursement forms, and any other travel paperwork necessary.
h. Assists with preparation of correspondence, mailing, overnight delivery, ordering of office supplies as needed.
i. Performs photocopying, faxing, filing as required.
j. Performs special projects for Section Head or Administrative Manager as requested.
k. Other duties as assigned.

2. PATIENT CARE RESPONSIBILITIES
a. Manages New Patient Access appointments and data for Cardiovascular Performance Program.
b. Assists in recruiting, orienting and training of all new team members
c. Coordinates the workflow and schedules within the practice to insure an efficient daily operation.
d. Troubleshoots workflow issues, as needed, working with practice management to coordinate staffing and replacement coverage.
e. Provides coaching and mentoring to team members on an ongoing basis to improve operational effectiveness and quality
f. Functions as the practice resource for referral and insurance issues. Remains current on the changing issues impacting the health care insurers. Attends meetings as necessary.
g. Identifies system and operational problems through analysis of current processes. Recommends

QUALIFICATIONS:
Minimum of 3 to 5 years of directly related experience.
High School Diploma or GED required; Associates Degree preferred.

SKILLS AND ABILITIES REQUIRED:
Good command of the English language, including medical terminology.
Excellent interpersonal and verbal/written communication skills.
Exceptional organizational skills, flexibility to manage multiple tasks and accurate attention to detail.
Ability to work independently and within a team environment.
Ability to problem-solve, function as a resource to other members of the team, and resolves complex issues on behalf of providers and patients.
Ability to function as a role model and provide administrative guidance to others.
Knowledge of computer applications necessary to function in administrative role.

Education: High School

Additional client information: