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Under direct supervision, provides support within a clinical department with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the clinician.

Delivers excellent customer service and strengthens the patient/clinician relationship.

Works to improve clinical operations through coordination of contact between team clinicians, patients and referrals outside the unit.

Able to communicate in a professional and appropriate manner.

Strong interpersonal, customer service, time management, and organizational skills required.

 

Experience acquired through one-year prior experience in a clinical or customer service setting as determined by the department (a bachelor’s degree may be substituted for experience).

Computer experience required with the ability to use word processing and spreadsheet programs.

Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required. 

 

High School diploma or equivalency certificate (e.g. GED, Hi SET, TASC Test) from an accredited institution or governmental unit required.

Associate's degree in medical assisting or graduate of certification in medical office administration program preferred. 

 A bachelor’s or other non-clinical degree combined with an interest in healthcare and excellent problem-solving, multi-tasking, technology-literate skill sets can at times be substituted for medical assistant certification or work experience