Blending
Care
and Expertise
Front Desk Associate
Location: San Jose, California
Date Posted: 16 May, 2023
Job Description:
Schedule, reschedule and/or cancel appointments.
Answer all Call Center incoming calls, screen, or forward calls, provide information, take messages or schedule appointments.
Check insurance and verify eligibility information.
Greet persons entering the lobby, determine the nature and purpose of the visit, and direct or escort them to specific destinations.
Monitor calls on hold to prevent long wait times.
Relay patient questions, requests, and other messages to the appropriate person/department.
Collect, update, and verify all pertinent patient demographic and insurance information.
Communicate regularly with the supervisor on the status of operations, patient access, medical records, insurance coverage updates and any other related issues.
Resolve patient inquiries, complaints or concerns regarding their accounts or appointments.
Collect payments from patients in accordance with client's policies of handling cash.
Qualifications:
High school diploma, GED or equivalent required.
Minimum of one year of experience in a healthcare/mental health or similar environment.
EPIC EHR experience highly desired.
Customer service experience and ability to provide a high level of customer assistance.
Computer skills including proficiency in data entry, internet use and Microsoft office applications.
Excellent verbal communication skills, ability to maintain confidentiality and privacy of information.
Fluent in verbal and written Spanish language highly desired.
Ability to maintain confidentiality and privacy of information.
Ability to adjust to change and ask clarifying questions when necessary.
Ability to communicate well with people of diverse cultural professional and experiential backgrounds.
Education: High School
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