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Under the direction of the Sr. Advisor, (MC Ops - Consumer Engagement Analytics), the care coordinator role is an integral part of the group practice clinical team inside of MinuteClinic. This position is responsible for coordinating patient care per the Quality and Patient Safety Care Guidelines and as directed by the healthcare provider related to scheduling, organizing, and managing aspects of the patient’s healthcare treatment and maintenance. The Care Coordinator is responsible to arrange and manage patient care as directed by the health care provider, provide self-care literature, arrange community support, and track and coordinate patient care utilization. This position demands superb communication skills and leadership skills to support our group practice to help guide individuals of varying backgrounds towards a common goal for the betterment of a patient’s health and quality of life. In conjunction with the MinuteClinic Clinical Care Teams, the Care Coordinator organizes patient care and educational materials, patient care plans, patient self-management tools, referrals, and procuring community resources and durable medical supplies. The Care Coordinator tracks population disease management practices, commits to recognize and respect cultural diversity for all customers (internal and external), and communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.

Understanding of health insurance, including local providers, general plan types and terminology.

Ability to scan and/or key appropriate information into registers and electronic medical records.

Able to read instructions, reports and information on computer screens and key information on computers

Ability to work independently and take initiative

Good judgment and problem-solving skills

Interpersonal and organizational skills

Level of confidentiality

Excellent time management skills

Excellent customer service and communication skills

EXPERIENCE:

3-5 years related experience.

Ability to flex hours at times to meet business needs

Thrives in a fast-paced work environment

Experience in a call center or telephonic care management setting preferred

One year of community-based experience preferred, particularly within an interdisciplinary care team, in addition to three to five years’ experience in a health care and/or office setting preferred

Demonstrates effective verbal and written communication skills and ability to work well with people of varying backgrounds and education

Bilingual (Spanish) preferred

Above average computer software skills

Experience with electronic medical records, e.g., Epic preferred

Experience in learning scheduling and reporting applications

MS Office applications (Word, Excel, PowerPoint)