Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
Schedules and edits patient physician appointments for new and returning patients.
Schedules consultations with other clinics or physicians as needed.
Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed.
Collects patient demographic and insurance data.
Determines and documents need for signatures for conditions of registration.
Identifies and obtains services requiring authorization and appropriate process for the payer type.
Informs new and returning patients of authorization and payment.
Collects and posts co-pays.
Obtains required signatures.
Maintains records in accordance with guidelines.
Files and retrieves chart documents.
Prints and uses scheduling reports.
Retrieves and prepares patients charts.