Knowledge, Skills, and Experience Required:
Greets and directs patients, families, visitors, and staff in a friendly courteous positive customer service manner. Identifies self.
Provides informative, non-clinical information when requested by patients, families, staff, or visitors. Interacts in a courteous professional manner.
Coordinates activities of front desk/office support services.
Performs clerical duties for the department.
Answers/responds to telephone calls and inquiries in timely manner.
Handles inquiries: refer calls/inquires to appropriate personnel in a timely manner.
Checks and replies to Client e-mail frequently during shift.
Additional client information: