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The Medical Office Assistant performs routine administrative and clinical tasks to keep the Integrated Health Services Department running smoothly. The duties of Medical Office Assistant may vary from site to site, depending on the size, location, and type of business.  In addition, to administrative duties, the Medical Office Assistant performs clinical duties in accordance with applicable state laws.

Common responsibilities of Medical Office Assistant include (but are not limited to):

Front desk reception

Answers phones and schedules appointments

Enters all scheduled appointments into the Electronic Medical Record (EMR)

Greets employees, provides employee copy of any needed medical forms, and gives instructions

Assists employee with electronic completion of EMR Questionnaires

Completes initial electronic clinic entry into EMR

Scans documents into EMR

Enters disability calls into EMR

Maintains spread sheet(s) and or reports for Medical Surveillances

Contacts Employee to schedule appointments for Medical Surveillance

Provides administrative support for Employee Case Management

Files and maintains financial records

Prepares and types correspondence

Processes mail

Purchases and maintains supplies and equipment

Prepares reports, spreadsheets and graphs, as needed by clinician 

Arranges for outside referrals, as directed by clinician

Uses communication skills with appropriate medical terminology

Follows appropriate legal and ethical professional conduct

Assist with preparation for 1st and 2nd Party Audits

Maintains Employee’s Confidentiality

Performs other position-related duties as assigned

 

Clinical:

Measures and records vital signs

Reports chief complaint to clinician

With appropriate training and certification performs routine surveillance screening/tests:

Random Drug screens

PFT

Audiogram

Vision screening

Phlebotomy and collection of other lab specimens

Performs EKGs

Assists with exams, as needed

Cleans and changes exam table covering between employees

Changes dressings, applies bandages and other first aid procedures, as directed by clinician

Performs other duties as assigned, to assist in care of employees in the work setting, under the direction of the site clinical staff.