Description-
Facility Overview:
This is a key leadership position within the hospital organization and encompasses oversight and management for safe, high quality, patient and family focused care; personnel management and development; and clinical operations. An essential skill is ability to develop and maintain collaborative relationship with all disciplines and departments within the organization to create positive patient outcomes. The ideal candidate will have a demonstrated track record of fostering a strong professional practice environment with a focus on a culture of safety.
Qualifications:
The ideal candidate will have the following key qualifications:
Job Knowledge and Skills:
Demonstrated progressive leadership ability
Demonstrates critical thinking and problem solving skills
Demonstrated and consistent skills in communication, organization, team building, priority setting, customer
service, problem solving, and time management
Excellent communication and interpersonal skills
Strong time management skills
Competence with Microsoft Office applications, Excel, Word, Powerpoint
Education:
Bachelor’s with Nursing major required
Master’s degree in Nursing, Business Administration, or a related field required
Experience:
Minimum 5 years nursing experience – experience in specialty area preferred
The focus of this role is in the following key areas:
General
Maintains NWH CAREfirst standards of behavior while working toward accomplishing the hospital goals and
meeting our customer’s expectations
Effectively communicates the mission and values of Newton-Wellesley Hospital to staff and patients
Develops departmental short-term and long-term goals in concert with the organizational goals
Clinical Operations Management
Assists with the implementation and evaluation of nursing practice and the delivery of patient care
Prioritizes patient care related and other unit activities
Solves problems and manages conflict in a timely, efficient, and effective manner
Effectively communicates the mission and values of Newton-Wellesley Hospital to staff and to patients
Promotes an environment for learning and team building
Assists in developing departmental short-term and long-term goals in concert with the organizational goals
Designs and implements staffing patterns responsive to a dynamic care environment
Participates actively in hospital committees
Presides and/or participates in regularly scheduled staff meetings and other meetings as required
Promotes collaboration among staff, medical, and administrative colleagues
Communicates with other departments to assure needed services are provided
Acts as a change agent and supports staff through the change process
Identifies and addresses staff, patient, and family issues and concerns
Quality Assurance/Quality Management
Collaborates with the Director and other departments and disciplines to develop and maintain ongoing
quality improvement and patient safety activities
Follows up on safety reports and makes changes as needed
Encourages and facilitates staff participation in quality improvement activities
Monitors and evaluates the documentation of nursing practice and patient care
Participates in the resolution of patient/family complaints
Promotes and supports service excellence and patient satisfaction
Develops, promotes, and supports employee engagement initiatives
Maintains and implements departmental policies and procedures in accordance with Joint Commission,
DPH, and other regulatory agencies
Ensures a safe environment for patients and staff
Human Resources Management
Provides leadership and direction for the staff
Uses behavioral questioning and the peer interviewing process for the recruitment and retention of competent and compassionate staff
Oversees the orientation process for new employees
Delegates to and supervises staff effectively
Coaches and mentors staff
Identifies staff competency and learning needs and supports their development
Identifies own learning needs and potential areas for growth and improvement
Establishes work schedules and assigns staff to specified areas of responsibility to ensure prompt, safe, and
clinically appropriate service to patients
Collaborates with the Human Resource Department related to recruitment, retention, and employee
relations; adheres to employment law
Prepares performance appraisal documents in accordance with hospital policy and procedure
Serves as a role model for accountability and professional performance
Holds self and staff to hospital standards
Takes corrective and/or disciplinary action when appropriate
Finance Management
Prepares and manages annual operating and capital budgets
Develops and monitors staffing patterns based on annual budget
Facilitates the development of plans to enhance revenue production and/or decrease cost
Reviews departmental productivity reports and develops variance summaries
Manages the departmental payroll process
Follows purchasing and requisition request policies