Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
Schedules and edits patient physician appointments for new and returning patients.
Schedules consultations with other clinics or physicians as needed.
Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed.
Collects patient demographic and insurance data.
Determines and documents need for signatures for conditions of registration.
Identifies and obtains services requiring authorization and appropriate process for the payer type.
Informs new and returning patients of authorization and payment.
Collects and posts co-pays.
Obtains required signatures.
Maintains records in accordance with guidelines.
Files and retrieves chart documents.
Prints and uses scheduling reports.
Retrieves and prepares patients charts.
Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination rooms, replenishes as required. Maintains clean and orderly exam rooms, hallways and work areas.
Escorts patient to exam room; measures and records vital signs.
Prepares patient for examination or treatment and performs routine screening tests. Explains treatment procedures to patients.
Reports patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel. Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards.
Assists physicians with procedure set-ups, patient procedures and examinations. Administers medication by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical supportive services upon the specific authorization and supervision of a licensed physician or nurse.
Collects and sends specimens to appropriate labs for testing per protocol.
Processes requests for prescription refills according to established practice.
EPIC experience is a must.