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Clinical Assistant/Patient Service Representative

Location: Alameda, California

Date Posted: 01 Jun, 2022

Clinical Services (PCHA)
Under general supervision, the Medical Assistant II performs a variety of routine administrative, clerical and technical supportive services to assist medical and nursing staff in the examination and treatment of patients. The Medical Assistant II functions as both a Clinic Assistant and a Medical Assistant.   

Works under the clinical supervision of a licensed physician or as delegated by the physician for patient care activities, and under the general direction of the designated manager/supervisor.

Essential Functions
Administrative Duties:
Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
Schedules and edits patient physician appointments for new and returning patients.
Schedules consultations with other clinics or physicians as needed.
Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed.
Collects patient demographic and insurance data.
Determines and documents need for signatures for conditions of registration.
Identifies and obtains services requiring authorization and appropriate process for the payer type.
Informs new and returning patients of authorization and payment.
Collects and posts co-pays.
Obtains required signatures.
Maintains records in accordance with guidelines.
Files and retrieves chart documents.
Prints and uses scheduling reports.
Retrieves and prepares patients charts.

Clinical Duties:
Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination rooms, replenishes as required. Maintains clean and orderly exam rooms, hallways and work areas.
Escorts patient to exam room; measures and records vital signs.
Prepares patient for examination or treatment and performs routine screening tests.
Explains treatment procedures to patients.
Reports patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel. Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards.
Assists physicians with procedure set-ups, patient procedures and examinations. Administers medication by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical supportive services upon the specific authorization and supervision of a licensed physician or nurse.
Collects and sends specimens to appropriate labs for testing per protocol.
Processes requests for prescription refills according to established practice.
Other duties as assigned.
Minimum Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education:  High School diploma or equivalent.  Completion of all requirements in a recognized Medical Assistant training program or equivalent completion of the minimal training requirements as outlined in section 1366 of the Business and Professions Code.

Experience: One (1) year of progressively responsible and directly related work experience

Licensure/Certification: Cardiopulmonary Resuscitation (CPR) certification.

Knowledge, Skills, and Abilities
Knowledge of medical terminology.
Knowledge of inventory management practices.
Knowledge of computer systems and software used in functional area
Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment according to physician protocols, guidelines or instructions.
Ability to perform standard clinical procedures according to established protocols.
Ability to communicate clearly orally and in writing.
Ability to follow oral and written instructions.
Ability to deal with diverse patient/family interactions and demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
Ability to solve problems and identify solutions and the ability to multi-task and to change priorities regularly.
Ability to plan, organize, prioritize, work independently and meet deadlines.
Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.).

Education: High School