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Phlebotomists must provide reassurance to patients. They must also look after the mental and physical well being of their patients. The primary duties and responsibilities of a

• Using technical equipment to safely draw blood from patients

• Explaining the process of drawing blood clearly to a patient

• Reassuring and calming patients who might be nervous or scared of the procedure

• Applying dressings to the wound created by drawing blood

• Registering the blood and storing it in the correct environment

• Sending blood samples to testing laboratories

• Keeping track of blood samples and results that are returned after testing

• Updating patient records

• Maintaining an organised and clean work area based on health and safety regulations and  the guidelines of the medical institution

• Answering patient questions regarding collection techniques and offering additional resources on the collection process, if the patient requests them