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Unit Coordinator

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Location: Newton, Massachusetts

Date Posted: 04 May, 2021

Job Summary:
The Unit Coordinator works under the direction of the Nurse Manager or designee to coordinate the activities essential to the effective functioning of the patient care unit. She/he acts as a key contact person for the nursing unit; performs appropriate tasks to implement physician orders, clerical tasks, and reception duties.

Essential Functions:
Maintains NWH CAREfirst standards of behavior while working toward accomplishing the hospital goals of acknowledging customers; introducing self; explaining situation and answering questions in a warm and welcoming manner
Greets, directs, and assists all persons arriving on the unit; answers phone; and receives and relays messages accurately and in a timely fashion
Maintains a clean and safe working environment assuring a positive first impression of the area
Identifies opportunities for improvement and provides service recovery as appropriate
Demonstrates competence in all software systems in use on the assigned unit
Acts as liaison between the unit and other departments
Facilitates transfers to other facilities as directed
Transcribes physician orders appropriately, accurately, and in a timely fashion
Orders supplies and equipment; maintains designated par levels of supplies
Performs clerical duties related to admission, discharge, and transfer of patients, as assigned
Maintains patient medical records
Ensures supplies and medications, once received on the unit, are given to the RN or are stored safely and securely
Demonstrates knowledge of emergency codes/procedures and intervenes as appropriate to the role
Assists with the orientation of new employees
Serves as a resource to staff, volunteers, physicians, and students
Performs other duties as assigned

Job Knowledge and Skills: Basic computer skills including keyboarding and medical terminology preferred
Education: High school diploma or equivalent education
Experience: Previous clerical/secretarial experience in a health care setting preferred
Licenses, Certifications and/or Registrations (if applicable): N/A

Physical Environment:
The Unit Coordinator works in a satisfactory physical environment with occasional distraction from machine or related noise or exposure to unpleasant elements such as chemical fumes, human waste odors, dust or temperature variations.